Automation and data · Carve Solutions

Knowledge

Each fact carries its source and the date we checked it.

We turn your price lists, documents and house rules into short, separate facts and link them to each other.

A fact without a checked source is marked as a draft. Your team reads and approves each fact before the host uses it, and we update the facts every month.

One entry from a knowledge base we run

Register the National Address

The address the state writes to. Banks, GOSI and the municipality all ask for it.

Authority: Saudi Post (SPL), National Address portal
Needs: Commercial Registration certificate, lease contract registered on Ejar
Produces: National Address certificate
Checked: 30 August 2026 against my.gov.sa

263

linked entries in this knowledge base

16

routes a visitor can ask for, such as starting a company

74 of 77

steps checked against a published source

66

of those steps are sourced from official government websites

Knowledge base of our host for a national entrepreneurship programme, as of 27 September 2026.

Automation

The host writes down what a guest asks for and passes it to your team.

Screen "Test drive": day, time and place chosen, with the button Send to the sales team

Screen "Your requests": the request is marked as received and the sales team as notified

Requests to the right teamA late check-out goes to the front desk and a test drive to sales. The request leaves with its details, by WhatsApp or e-mail, and your team confirms with the guest.
Call-back requestsA guest who wants a call back leaves their contact details. The request appears on your team's dashboard.
Content that stays currentMenus, offers and events change. We update the knowledge base when they do, and your team approves the change.
Links to your systemsA booking system, a customer database or a hotel system can receive requests directly. These links are built to order and agreed in the written offer.

Screens from our working car-dealer demo, where nothing is sent. Call-back requests and the dashboard have been in use at a client since August 2026. The channel for other requests is set up for each project.

Data

You see what guests ask.

The dashboard counts conversations and lists the requests your team has to answer. A monthly report sums it up.

Counted: Conversations by day, language and topic, busy hours, length and how a conversation ended
Listed: Requests and contact details for your team, with export as a file and deletion of single records
Reported: A monthly report on the most frequent questions and requests

From a dashboard

One kiosk, seven days

A stand in Riyadh, 30 August to 7 September 2026. More than half of the conversations took under a minute.

Under 1 min62

1 to 2 min21

2 to 3.5 min18

3.5 to 5 min7

Over 5 min2

Length was recorded for 110 of the 122 conversations. This kiosk reported counters only, with no transcripts and no names.

Conversations: 122
Languages: 88 in English, 34 in Arabic
Busiest day: 39 conversations
Busiest hour: 16:00

For your company

If a task repeats, it can run by itself.

A conversation is one way to start a process. A web form, an e-mail or the clock can be another. We map the process with your team, automate it from start to finish and keep a person in charge.

A web enquiry arrives

It is recorded, given to an owner and a follow-up is scheduled.

An e-mail request arrives

It is sorted and sent to the right team with a draft reply.

Every morning

Your managers get a digest of yesterday's requests, topics and open tasks.

Every month

Outdated facts are flagged, and your team approves every update.

Examples of what we build. Each process is built to order, and the written offer sets out scope and price.

Which question should we follow for you?

Tell us the one your team answers every day. We show you what the answer, the hand-over and the report would look like.

Request an offer on WhatsApp Talk to Dana

We reply with a written offer within 48 hours.

From hello to done.